Reach out if you need support

As business owners we ended up paying more in fees when you dispute via your bank first

As a small blog author, our monthly subscription fees help keep the lights on.

I'm easy to work with, and I greatly appreciate your support. I also understand that the economy is fragile for everyone, and sometimes, we need to change our priorities.

If you have questions about your paid subscriptions or would like to make changes to them, reach out to me via DM

Let's share an example of why, for an unnamed user, they went to the bank rather than reaching out for support and disputed the subscription charges.

As authors, we pass off running of the process to Stripe and Substack, but we still own the responsibility and risk. In this case, they had a $5.99 monthly subscription and disputed the charge with the bank. I accepted the dispute as I didn't see anything to support their canceling it, but I didn't want to incur any additional fees in disputing it. Whether they were right or wrong, as an author, we are imposed a $15 fee just because we are involved in a dispute.

Before or after this, …